User Research: Navigating the Politics of Contextual Inquiry

Matt Artz
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As User Experience (UX) practitioners conducitng user research we must work to understand users’ conscious and unconscious actions, but how? We all know that users often misreport when asked questions, not because they are looking to intentionally deceive us, but because they are humans with their specializations, constructed self-images, and fallible memories. More often than not, […]

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